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Hotels Predict Revolutionary Impact of AI to Unfold This Year – Image Credit Unsplash
According to a new report, the majority of hoteliers believe artificial intelligence is impacting hospitality now or will within a year.
Canary Technologies’ research, which involved 327 hotel professionals, revealed that 61% believe the technology’s impact on the sector will be this year, while 39% are more hesitant and believe it will not make an impact for two years or more.
Canary Technologies is making strides in redefining the hospitality industry through artificial intelligence (AI). According to an article by Phocuswire, the company’s innovative use of AI aims to enhance customer service while boosting hotel operational efficiency.
The company’s software uses AI to automate various manual tasks involved in hotel operations. This not only saves time but also reduces the chances of human error. For instance, it can automatically process forms for guests or manage bookings. By automating these mundane tasks, hotel staff can focus more on providing better customer service.
Moreover, Canary Technologies’ AI-powered software has predictive capabilities, allowing it to anticipate guest preferences based on past behavior. This allows hotels to provide personalized experiences that cater to each guest’s unique needs and preferences. As a result, guests are more likely to be satisfied with their stay and become loyal customers.
The use of AI also allows hotels to gather valuable data about their guests. This data can be analyzed to gain insights into guest behavior and preferences, which can then be used to improve services or create targeted marketing campaigns. In this way, AI enhances customer service and contributes to business growth.
In addition to improving customer service and operational efficiency, Canary Technologies’ use of AI also has implications for revenue management. AI’s ability to analyze large amounts of data in real time enables it to predict demand patterns accurately. Hotels can use this information to adjust their pricing strategies accordingly and maximize their revenue.
By automating manual tasks, predicting guest preferences, and providing personalized experiences, AI can significantly enhance hotel customer service and operational efficiency. Moreover, its ability to gather and analyze data can contribute to business growth and revenue management. As such, the adoption of AI in the hospitality industry will likely continue growing.
