- Italy has outlawed self-check-in key boxes for holiday rentals, requiring hosts to meet guests in person to verify identities.
- The new security measure is expected to affect property owners using platforms such as Airbnb and Booking.com, which often allow travelers to check-in and pick up keys independently.
Italy has enacted a sweeping ban on self-check-in key boxes in the hospitality industry, mandating hosts meet guests in person to verify their identities. The Italian Interior Ministry announced the decree as a security measure aimed at ensuring the safe accommodation of guests by preventing access by potentially dangerous individuals or those linked to criminal or terrorist organizations.
The move comes in response to the rising popularity of short-term rentals and the numerous planned political, cultural, and religious events. With Rome’s Jubilee Year celebrations in 2025 expected to draw more than 35 million tourists and pilgrims, the measure is crucial in maintaining public safety.
Vittorio Pisani, the national head of police, emphasized the importance of the order in light of the increasing short-term rental activity. He noted that the goal is to minimize safety risks associated with housing potentially dangerous individuals.
The Minister of Tourism, Daniela Santanchè, expressed support for the initiative, highlighting its potential to ensure a positive and safe tourist experience for visitors and operators.
The new regulations require hosts to submit guests’ personal details and identity documents to police authorities within 24 hours of check-in. Rome’s mayor, Roberto Gualtieri, backed the ban, noting that it would enable more effective access controls.
The ban comes amidst protests against short-term rental properties in Rome, led by anonymous activists. They argue that such rentals alienate locals and contribute to homelessness.
In response to the ban, the rental platform Airbnb expressed concerns about the impact on the flexibility of host-guest arrangements. The company emphasized that self-check-in options have proven secure and convenient for hosts and guests worldwide. Airbnb has expressed a desire to work with the Italian government on solutions that address safety concerns while meeting the needs of their community.
The ban on self-check-in key boxes follows similar moves in other cities. Last month, Florence’s city hall approved a plan to ban key boxes in its historic center. And in November, the mayor of Marseille also announced a similar ban on key safes outside holiday rentals.
While the new measures aim to enhance security and preserve local culture, they also underscore the growing tension between the thriving short-term rental industry and traditional hospitality services.
Discover more at The Independent.